Client Service Representative, CSR
Our Client Service Representatives are the welcoming faces and helpful voices of Moorpark Veterinary Hospital. From the first phone call to the end of a visit, our CSRs help create a positive experience for our clients while keeping communication and appointments organized behind the scenes.
This role is a great fit for someone who enjoys helping people, can confidently manage multiple tasks, and understands that excellent client service is an important part of excellent veterinary care.
What You’ll Do
Responsibilities may include:
- Greet and check in clients and patients
- Schedule and manage appointments
- Answer incoming phone calls and client questions
- Check clients out and process payments
- Communicate messages between clients and the medical team
- Assist with prescription and food pickup coordination
- Maintain accurate client and patient information
- Help manage appointment flow throughout the day
- Provide compassionate support during both routine and difficult visits
- Keep the reception and lobby areas organized and welcoming
- Work closely with doctors, technicians, assistants, and fellow CSRs
What We’re Looking For
We’re looking for someone who is friendly, dependable, organized, and comfortable communicating with many different people throughout the day.
Strong customer service skills, attention to detail, patience, and the ability to multitask are important in this role. Veterinary experience is helpful, but a strong service mindset and willingness to learn can go a long way.
Interested in Joining Us?
If you’re looking for a hospital where you can use your skills, continue learning, and be part of a team that genuinely cares about its patients, clients, and one another, we’d love to hear from you.